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Q 1.0 Are you trading company or manufacturer ? A 1.0 We are CNC manufacturer from Dezhou City who has 2 workshops, CNC hot wire cutting machine we supply is 100% manufactured by ourself. Q 2.0 What is lead time of our CNC wire cutter machine? A 2.0 Normally machine production takes 10-14 days after deposit confirmed by our bank, there is also times that when we have stock for some regular models, then machine could be ready for shipping immediately. so it is better check with our sales managers before confirm a order. Q 3.0 What about machine training and after sell serivce? A 3.0 First of all, we have ready to use manual and training videos for all the machine in our selling line.If help needed when you first time trying to run the machine, our sales manager and training engineers will join group with you for Video helping through on line. On site training is also available when it is needed. Q 4.0 How could you guarantee your after sell serice since we are in long distance? A 4.0 As this is a very mantured machine which has been selling for years and secondly , test had been made before we send machine out. Our CNC hot wire foam cutter has very low failure rate according to our customer usage experience and if it happens that there is some thing bad happens, new replace spare parts will be sent out through international express. Q 5.0 What’s machine warranty like? A 5.0 Our standard warranty is 1 years, there is also extended warranty policy available if you think it is necessary to do it. For detail policy content, please consult with our sales people. Q 6.0 I don’t know which model machine more suitable for my work ? A 6.0 Please tell our sales manager about type you want to do and their sizes, then we will recommend you the most suitable model for you. For some cases, we are also capable of offering customized machines.